Privacy Policy

This Privacy Policy describes how MASTERSYS CONSULTORIA E SERVIÇOS LTDA (CNPJ 30.725.853/0001-51), operating as “agendeo” (“we”, “us”, or “our”), collects, uses, and protects information when you use the agendeowebsite and service (collectively, the “Service”). By using the Service, you agree to the practices described here.

1. Who we are

agendeo is operated by MASTERSYS CONSULTORIA E SERVIÇOS LTDA (CNPJ 30.725.853/0001-51). You can reach us at support@agendeoapp.com.

2. Information we collect

We only collect what we need to operate the Service:

• Account data. Your email address, display name, and profile picture — provided when you sign up or sign in through a third-party identity provider.
• Content you submit. Files, text, and other inputs you provide so we can process them and deliver the requested output.
• Usage data. Aggregate analytics about Service usage (e.g. feature usage, error rates) to improve reliability and product quality.
• Billing data. If you subscribe to a paid plan, payment details are processed by our payment processor. We never store full card numbers.

3. How we use information

• Authenticate you and secure your account.
• Provide, maintain, and improve the Service.
• Process content you submit and deliver the requested output.
• Provide customer support and respond to your requests.
• Send transactional messages (account, billing, security) and, if you opt in, occasional product updates.
• Detect abuse, enforce our Terms, and comply with law.

4. How we store and protect data

• All traffic is served over HTTPS/TLS.
• Data is stored with reputable cloud providers with row-level security and access controls.
• Access to production systems is restricted to authorized personnel and logged.

5. Data retention & deletion

You can delete your account at any time from the Settings page. When you delete your account:

• Your content and personal data are deleted within 30 days, except where we are required to retain data to comply with legal obligations or resolve disputes.
• Aggregated, anonymized analytics may be retained for product improvement.

6. Sharing

We do not sell personal data. We share data only with subprocessors required to run the Service (hosting, authentication, email delivery, payment processing, analytics) and only to the extent needed.

7. Your rights

Depending on where you live (GDPR, CCPA, LGPD, and similar laws), you may have the right to access, correct, delete, port, or restrict processing of your personal data. To exercise these rights, contact support@agendeoapp.com.

8. Children

agendeo is not directed to children under 13. We do not knowingly collect data from children.

9. International transfers

Your data may be processed in countries other than your own. We rely on standard contractual clauses and comparable safeguards where required.

10. Cookies & tracking

We use a small number of cookies and similar technologies for authentication, security, and product analytics. We do not use third-party advertising trackers.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced in-app or by email. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact

Questions or requests: support@agendeoapp.com.